Terms and Conditions
Terms & Conditions
Order Verification / Order Acceptance Policy
After
an order is recorded, it is checked and assessed for fraud risk. Risk
sales are flagged and held pending a real live person to ensure the sale
is valid. Once we have verification completed and information is
verified, the order is released and resumed. If we are unable to verify,
we will cancel the entire order and will refund the full order.
Your receipt of an order confirmation from us, whether electronic or through any other form, does not automatically indicate our acceptance of your order, neither does it confirm our offer to sell. Builders Area reserves the right after the receipt of your order, to accept or decline your order for any reason or to supply less than the quantity you ordered for any item.
Minimum Order Amount
The minimum order is $100. Orders from $100 to $149.99 include a small-order fee of $8 to $20, shown in the cart before checkout. Orders of $150 or more have no small-order fee. This policy allows us to offer competitive prices and a wide range of products while covering the operational costs associated with processing smaller orders.
Multiple Product Orders
For orders placed for several products, Builders Area does its best to deliver all of the products making up the entire purchase order at the same time. However, if a particular product becomes unavailable at shipping time, it will be shipped as soon as it becomes available unless you choose to cancel the order and inform us earlier. You will then be charged only for the products that are available for shipping. The entire shipping charge may be applied to the first product or products that are shipped on a multiple shipment order.
Copyright and Trademark Notice
You may only use the content of this website to shop or purchase products that are being sold on this site. You are not allowed to copy, reproduce, republish, upload, distribute, or transmit any materials from this website without written consent from Builders Area. The same applies to automated access: without written consent from Builders Area, you may not scan, scrape or bulk download the catalog, prices or stock information, or use any content of this website to train artificial intelligence models. Search engines, including AI search services, may index this site to show it in search results. An assistant acting for one person who is shopping on this site may read product information to help that person choose and buy. The company likewise reserves all other rights that are not expressly granted herein. Unauthorized use of any or all of the materials that appear on this site may violate copyright, trademark, and other applicable laws and may likewise be subject to criminal or civil penalties.
Company Checks
A maximum of 10 (ten) banking days should be allowed starting from the date when you receive confirmation from Builders Area acknowledging the receipt of your company check before your order can be processed. This is in order for the funds in the company check that you issued to clear properly. Builders Area cannot guarantee the availability of the product that you have purchased by the time the funds have cleared or by the time payment has been received.
Returned checks will be charged a $25 fee.
Please mail your company checks to:
Builders Area
111 Congress Ave. Ste 500
Austin, TX 78701
Credit Cards
You may purchase products on Builders Area website using Visa, MasterCard, American Express, and Discover credit cards. It is important that you provide your exact billing address and telephone number to us, just as it appears on your file with your credit card company. Discrepancies and incorrect information will cause unwanted delays in the processing your purchases. Our website's real-time ordering system feature authorizes your card automatically the moment you place your order and the settlement usually takes 24 hours.
You can also pay with PayPal or Amazon Pay at checkout.
By placing an order, you agree to pay all costs of collecting any unpaid amount, including reasonable attorney's fees, court costs and other expenses resulting from the default.
Net 30 Terms
Net 30 terms are available to customers with an established order history. Each application is reviewed individually. To apply, call 1-888-800-7789 or email cs@buildersarea.com. Net 30 invoices cannot be paid by credit card.
Typographical Errors
In
case that the price of a particular product is listed incorrectly due
to erroneous pricing information that we have received from our
suppliers or due to typographical error, Builders Area reserves the
right to cancel or refuse orders placed for any products that are listed
with an incorrect price. This right shall also be reserved regardless
whether an order has been confirmed or otherwise, and if your credit
card has already been charged. In the event that your credit card has
already been charged and your order was canceled due to the incorrect
pricing, Builders Area shall immediately issue a credit to your credit
card account for the amount it was charged against the order.
Pricing
While
Builders Area strives to provide accurate product and pricing
information, pricing or typographical errors may occur. Builders Area
cannot confirm the price of any item until after you order. In the event
that an item is listed at an incorrect price or with incorrect
information due to an error in pricing or product information, Builders
Area shall have the right, at our sole discretion, to either contact you
for instructions or cancel your order and notify you of such
cancellation. Prices and availability are subject to change without
notice.
Product Descriptions
Builders
Area attempts to be as accurate as possible. However, Builders Area
does not warrant that product descriptions or other content of this site
is accurate, complete, reliable, current, or error-free. If a product
you purchase from us is not as described, your sole remedy is to return
it in unused condition. We have also made every effort to display
as accurately as possible the colors and finishes of all products.
However, as the actual colors you see will depend on your hardware, we
cannot guarantee that your monitor's display of any color or finish will
be accurate.
Quotes
Prices
stated are valid through the expiration date., however are subject to
change without notice in the event of alteration to specifications,
quantity or delivery schedules. Pricing is also subject to change due to
changes in cost of material, supplies, labor, clerical error, foreign
or domestic legislation.
Free Shipping
Builders Area offers Free Shipping for orders worth $1000 dollars and above. This offer excludes free shipping to non-contiguous states of Alaska and Hawaii, and all offshore U.S. territories and possessions, which include American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the United States Virgin Islands or foreign contracts, and for orders of goods that require special freight handling and treatment. Products that require special freight handling and treatment refers to goods that have atypical volume, weight, and are more than 70-inches in length, or are extremely fragile or sensitive like glass products.
Free shipping only applies to purchases of products from a particular brand or manufacturer and not for a combination of two or more brands or manufacturers or if shipment has to be split on customer request. This is because we require to ship orders from different manufacturers from two or more locations and therefore it attracts separate shipping charges. If you are unsure, whether an order qualifies for Free Shipping or not, please contact us directly prior to placing your order. Orders that are not covered by our company's Free Shipping policy will be subject to standard delivery rates as indicated on the price list.
Dealer Sales / Quantity Limits
Builders
Area reserves the right to limit the quantity of items purchased per
person, per household or per order. These restrictions may be applicable
to orders placed by the same payment account and also to orders that
use the same billing and/or shipping address, or same email address. We
will provide notification to the customer e-mail and/or billing address
provided should such limits be applied. Builders Area also reserves the
right to prohibit sales to dealers. If you are interested in purchasing
multiple quantities of items for a corporation or institution, please
contact our office.
Links
This site has links to other websites that are owned and operated by other parties. Builders Area is not responsible for the operation, dealings, or the content on such websites.
Other Conditions
These Terms and Conditions supersede any terms and/or conditions you include with any purchase order, regardless whether Builders Area signs them or not. Builders Area reserves the right to make changes to this site, including these Policies, Terms and Conditions at any time.
Out-of-Stock Products
Builders Area usually ships your products within 24 hours after you place the order. However, there may be instances when the product that you have ordered is out-of-stock, which will cause delays in the completion of your order. Builders Area will keep you informed on the availability of the products that you have ordered, if they are out-of-stock or are unavailable to ship immediately at the time you made the purchase.
Privacy on Other Web Sites
The other websites that can be accessed via Builders Area website have their own privacy policies and data collection practices. It will be a good idea to consult the privacy policies on the other websites if you choose to visit and share any of your personal information with the site. Builders Area is not responsible for the actions of the websites that can be accessed through our site.
Disclaimer of Warranties & Limitation of Liability
This site is provided by Builders Area on an "as is" and "as available" basis. Builders Area makes no representations or warranties of any kind, express or implied, as to the operation of our websites or the information, content, materials, or products included on our websites. To the full extent permissible by applicable law, Builders Area disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
Without
limiting the foregoing, Builders Area disclaims any and all warranties,
express or implied, for any merchandise offered on our websites. You
acknowledge, by your use of the Builders Area web site, that your use of
the web site is at your sole risk. This disclaimer does not apply to
any product warranty offered by the manufacturer of the item. This
disclaimer constitutes an essential part of this agreement.
Limitation of Liability
Neither
Builders Area nor any of its affiliates, employees, directors,
officers, agents, vendors or suppliers will be liable to you under any
legal or equitable theory, whether in tort, contract, strict liability
or otherwise, and in no event will Builders Area be liable for any
damages in excess of the price paid by you for the product giving rise
to any claim.
Privacy Policy
Collection and Use of Personal Information
We collect the following personal information from you:
- Contact Information such as name, email address, mailing address, phone number
- Billing Information such as credit card number, and billing address
- Unique Identifiers such as user name, account number, password
We also collect the following information from you:
- Information about your business such as company name, company size, business type
As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.
We use this information to:
- Fulfill your order
- Send you an order confirmation
- Assess the needs of your business to determine suitable products
- Send you requested product or service information
- Send product updates or warranty information
- Respond to customer service requests
- Administer your account
- Send you a catalog
- Send you a newsletter
- Send you marketing communications
- Administer contests and sweepstakes you entered, and notify you if you win
- Respond to your questions and concerns
- Improve our Web Site and marketing efforts
- Conduct research and analysis
- Display content based upon your interests
- List you in our member directory made available only to other members
Choice/Opt-Out
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at cs@buildersarea.com We enable you to create a profile, and share information such as messages, photos, and videos with others. Please note that we cannot control the actions of others with whom you may choose to share your pages and information.
Information Sharing
We will share your personal information with third parties only in the ways that are described in this privacy statement. We never sell your personal information to third parties. We may provide your personal information to companies that offer services to help us with our business activities such as shipping your order or customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information:
- As required by law such as to comply with a subpoena, or similar legal proceedings
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
- If Builders Area is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
- To any other third party with your prior consent to do so
Third Party E-Commerce Solutions Provider
Our shopping cart is hosted by our e-commerce solutions provider. They host our ordering system, and collect your billing information directly from you for the purpose of processing your order. This company does not use this information for any other purpose.
Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Websites, you can contact us at cs@buildersarea.com
We provide two means for you to make a purchase on our site. You can either use our order form or a third party payment option. If you use our shopping cart, the transmission of sensitive information collected on our order form is encrypted using secure socket layer technology (SSL). If you choose to use a third party payment option to pay for your order, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information.
Additional Policy Information
Correcting and Updating Your Personal Information
To review and update your personal information to ensure it is accurate, contact us at cs@buildersarea.com
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to review this page periodically for the latest information on our privacy practices.
Order Receiving Procedure
Returns
You may return most items within 30 days of delivery. Every return needs a Return Goods Authorization (RGA) number from us before you ship it back: email returns@buildersarea.com or call 1-888-800-7789 (Mon-Fri, 8 AM - 4 PM Central Time). Returns sent without an RGA number are not accepted.
Restocking fees
A restocking fee covers inspecting, repacking and restocking a returned item. It depends on the item, the brand and the condition in which the item is returned. You may choose a replacement or a refund.
| Unopened item in its original sealed packaging, return requested within 14 days of delivery | Yes 10% restocking fee. You pay the return shipping, and the original shipping charge is not refunded. |
| Change of mind within 30 days of delivery: item new and unused but the packaging has been opened, or an unopened item requested after 14 days | Yes 25% to 45% restocking fee depending on the brand and item condition; a minimum of 25% or $25.00, whichever is greater. You pay the return shipping. |
| Visible damage in transit: refuse the delivery, or report it within 3 business days of delivery with photos of the package | No restocking fee We replace the items free of charge. |
| Defective or damaged item, reported within 3 business days of delivery | No restocking fee We replace the item free of charge after we verify it. Defects found later, for example during installation, may be covered by the manufacturer's warranty; contact us and we will help you with the warranty claim. |
| Wrong item shipped by us, reported within 30 days of delivery | No restocking fee We replace the item free of charge after we verify it. |
| Used, installed or user-damaged items | Not accepted for return. |
| Modified items, for example cut to length or drilled | Not accepted for return. |
| Custom orders and special orders | Custom and special orders are non-returnable. In rare cases we can make an exception; the restocking fee is then usually 75% to 80%. |
| Any other reason | Please email the Returns Department at returns@buildersarea.com. |
When you return items, please use the same carrier that delivered your order. Returns sent with a different carrier may be refused.
Refunds and Credits
We offer refunds or replacements, as you prefer. Original shipping charges are not refunded, and a restocking fee applies to some returns (see the table above). Email returns@buildersarea.com for an RGA number, the return address and the restocking fee, if any.
Please do not return any item without Return Authorization. Returns without it are not accepted.
You may select any of the following modes of refund and timelines:
| Store Credit | Immediate after receipt, inspection, and approval of return material |
| Credit Card | 3 to 5 business days after receipt, inspection, and approval of return material |
| PayPal | 3 to 5 business days after receipt, inspection, and approval of return material |
| Amazon Pay | 3 to 5 business days after receipt, inspection, and approval of return material |
How to return
- Email returns@buildersarea.com with your order number, the items you want to return and the reason. Include your name, daytime phone number and email address.
- We will email you an RGA number and the address for the return.
- Pack the items carefully in their original packaging with all accessories, manuals and documentation that came with them, write the RGA number clearly on the outside of the package, and ship it to the address in our email.
Customer satisfaction is one of our foremost goals. If a product is defective or arrives damaged, we will gladly replace it or refund the cost of the product (shipping fees are not refunded).
Shipping Policy
Most
orders will ship within 24 hours after the order has been placed,
provided that the item/s are in stock. Orders that are placed on
Saturdays, Sundays, or holidays, will be processed on Monday or the
following business day.
Once the item/s that you
ordered leave their respective manufacturing facilities, the shipping
time will depend largely on the freight company and we will have very
little control over it. Builders Area therefore, cannot guarantee when
an order will be delivered to you. Please regard the shipping packages
and transit times offered to you by Builders Area or by other parties
only as an estimate. It will be a good idea to time your orders properly
by considering the date when you place the order or any upcoming
holidays to avoid delays. Product availability will also depend on the
season when the particular item/s are in high demand.
Shipping
rates for standard shipping or expedite shipping request for orders
that are to be delivered to addresses outside the continental United
States, to unincorporated territories of the US, or for item/s that
include lockers, glass products, item/s more than 70 inches in length,
or are very heavy, shall be calculated upon the receipt of such orders.
As
mentioned earlier in the Free Shipping Policy, orders that have several
items from two or more brands or manufacturers will be shipped from
different facilities according to the locations of the respective
manufacturers of the products. The shipping cost for such orders
therefore, will have different charges and will have to be added up to
the total cost of the item/s.
Shipping Backorders
Sporadically,
we must backorder or source inventory from multiple warehouses. This
means that different parts of your order can come from various locations
around the country. If you order more than one item, we'll try our best
to send available items together. If only some of the items in your
order are available at a single location, we reserve the right to ship
you multiple packages from multiple warehouses.
Taxes
Builders Area is required to collect sales tax for items shipped to destinations in the United States. Builders Area collects sales tax in the following U.S. states unless a valid Sales & Use Tax Resale Certificate is presented prior to purchase.
Taxable States: California,
Colorado, Florida, Georgia, Illinois, Massachusetts, Michigan, New
Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Virginia,
Washington